Qwest + XBox Live + Netflix + HD Streaming = FAIL

Qwest DSL has been shutting off my internet every time I initiate an HD steam in Netflix via XBox live.

Steps to reproduce:

  1. Turn on XBox and log into XBox Live
  2. Launch Netflix via XBox Live
  3. Select an HD movie for streaming, eg. Superman II (Kneel before Zod!)
  4. At this point Netflix determines your optimal speed. (Presented in HD! FTW!)
  5. Error message comes up saying that it cannot play the movie. (OK…)
  6. At this point, every computer in the house loses internet access!!! (WTF?!?!? Points STRONGLY toward Qwest, not XBox Live or Netflix.)
  7. A few minutes later, internet access comes back.
  8. Any time you repeat the process, all internet access in the home is lost after selecting an HD movie for streaming.
  9. After repeating this several times, internet access WILL NOT come back on. Manual restart of router is required to restore internet access.

Qwest has some goddamn explaining to do.


1 Response to “Qwest + XBox Live + Netflix + HD Streaming = FAIL”

  1. 1 TalkToQwest
    September 9, 2009 at 5:16 pm

    Hello this is Steph at Qwest, I am sorry you’ve had this trouble using your Netflix. You may want to review the modem set up on http://www.qwhelp.com to see if that helps. If not or you need additional assistance, please send me an email at talktous@qwest.com with your billing phone number, address and best time and contact number and I’ll see if technical support can assist you with this issue.

    thank you

    Steph Lake
    Manager – Talk To Qwest Team

    talktous@qwest.com – attention Steph

    “At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

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